Data storage in the CRM
Your contact center data storage should be scalable and secure. So it’s no surprise that the Vonage Contact Center solution integrates tightly with the CRM as your primary data silo for contact center KPIs, metrics, call recording links, and speech analytics.
Call recordings
Learn from every call and continually improve.- Conversation Analyzer pairs call recordings with transcripts and metrics
- Findings help agents better understand conversations
Speech-to-text
Assign transcripts and logs to the appropriate CRM objects.
Conversation Analyzer transcribes and logs calls into CRM objects
- Calls can be linked to contacts, cases, and custom objects
KPIs in the CRM
Enjoy seamless integration with your CRM
Contact center metrics housed in your CRM
- Easily judge conversations against the latest KPIs
Security and compliance
Keep your data and backup materials secure, no matter where you conduct business.- Seamlessly implement security best practices
- Security extends to global compliance requirements, including GDPR
Consolidating Customer and Contact Center Data to Create a Single Source of Truth
You have the right data. So how come you’re not getting the right results?
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