Surfly - Business
Give your advisors and agents access to the customer's browser and help them guide the customer in a secure, fast, and intuitive manner with Surfly.
By requesting this app, a note will be sent to your VBC Administrator for approval. Once approved, the app will appear on your VBC Desktop and Mobile App. All pricing displayed in USD. Admins will view pricing in local currency by region.
Overview
With Surfly, both advisors and customers can navigate web pages simultaneously and take control or request control over a web browser in a matter of seconds - without downloading or installing anything. Simply enjoy seamless human interaction with clients.
You can place a button on your website to allow visitors to start a co-browsing session with one of your customer support agents.
Features
- The fastest co-browsing solution that works without any compression artifacts
- Allows drawing by the agent to better instruct the customer
- Mouse and keyboard control by the agent to pro-actively assist the customer
- Start a video chat to better communicate with all participants in the session
- Share documents by simply dragging them to a session
- Protect passwords, payment information, and other confidential information by safely hiding the website parts during sessions
- Stay compliant with regulations by limiting website parts allowed to be co-browsed and ensure a quick rollout of your website
- Admin features control to customize specific capabilities
